James is all you can want from an Estate Agent, easy to contact (even at weekends/evenings), professional, down to earth, responsive, sets realistic expectations and works tirelessly to get you the result you want. Once our property had sold, we got to see how other estate agents operate and we had agents fail to turn up for viewings, take 48 hours to respond to viewing requests or just not respond whatsoever. Having dealt with James we were pretty shocked at the standards with other agents so if we sell property in future, I wouldn’t use anyone else.

James has been excellent all the way through the sales process. His availability at all times of the day and weekends is a breath of fresh air!! Working in professional services, I see on a daily basis huge variance in client service and James is certainly one of the best.

Talk about saluting somebody’s indefatigability. My partner and I had spent months with a large firm of estate agents, pulling our hair out over what exactly they were doing to earn our fee. If we wanted to know what was going on we had to call them. They never, ever, called us. Moreover, when we did call, we were shunted from one person’s desk to another with no one individual ever responsible (or even on top of) our brief. When they finally allowed our sale to collapse at twenty minutes notice we simply gave up. After, that is, paying a hefty bill which they made clear in no uncertain terms we still owed them. Money literally for nothing.  Enter James and our world changed. We did not find him, he found us. He wrote to us outlining the things he could do and asking if we wanted to chat. We had nothing to lose. We agreed.  So along comes this punctual, charming, articulate and incredibly knowledgeable individual. We took to him immediately and from that day forth he was a dog with a bone on our behalf. Tireless, relentless and always keeping us in the loop. The happiest of endings – James got our sale and our purchase at the same prices we were happy with earlier.  Could have saved a lot of time, heartache and money if we had gone with James to begin with.  Moral of the story? Go with James to begin with. Thanks so much, James. You made a real difference to our lives. God speed, Sir.

I reached out to James Milne when my property sale fell through the day before completion. James listened to my concerns about my account handling.  It was refreshing to be heard and have my concerns validated.  The issues I raised included:

Incorrect marketing resulting in dozens of buyers who could not afford the property being given viewings wasting hours of my time
Several no shows due to no fact-finding taking place prior to appointment scheduling 

Unsustainable offers being made when buyers did not have funds or a solicitor in place

Being pushed to a closing date with flimsy offers on the table 
Not communicating with interested parties

My confidence in Estate Agents was at an all-time low when I got in touch with James, but his straight talking and in-depth knowledge of the market restored my confidence. 

James was a pleasure to work with, fast, reliable and trustworthy. He took the pain out of the situation and restored my faith that there are great estate agents out there (if you know where to look).  The property was sold within 2 weeks of going back to market and I didn’t have to see a single buyer, bliss! I would not hesitate to recommend James; he has a unique skill set that many estate agencies are now lacking.  I will work with James again in the future and keep him in my trusted contacts.